Support
Help with HomeLoop on iPhone and iPad.
Email us at our support email.
We usually reply within two working days. Please include your device and what you were doing when the problem happened.
Common questions
How do I invite my family?
Open Family → Members and tap the invite button. Send the invitation by Messages or email, or share the join code. Each person opens the invitation on their own device to join.
Locations aren't updating
Check these on the phone that isn't updating:
- Settings → HomeLoop → Location set to Always, with Precise Location on.
- Background App Refresh on for HomeLoop, and Low Power Mode off.
- Don't close HomeLoop from the app switcher. iPhone can't update a closed app in the background.
Messages arrive late
Make sure notifications are allowed for HomeLoop, Background App Refresh is on, and the app isn't closed from the app switcher. To keep alerts on screen until you tap them, go to Settings → Notifications → HomeLoop and set Banner Style to Persistent.
How does the jobs lock work?
A parent turns it on for a child in Family → Jobs, and the child approves Screen Time access on their device. If jobs aren't done by the done-by time, the chosen apps lock until a parent signs the jobs off. The lock always ends at the time the parent sets.
How do I leave a family or delete our information?
Open Family → Members and tap Leave family. Children ask a parent first. Leaving removes the family's information from your device. The person who set up the family can delete it for everyone.
Is our information private?
Yes. Your family's information is stored in your own iCloud and shared only with your family. There are no ads and no tracking. Read the privacy policy for details.